Refund policy

Last updated: October 7, 2026

Thank you for choosing Merion Crest business consulting services. Because we provide digital and intellectual business advisory services rather than physical products, we enforce a clear and structured refund policy designed to protect both parties:

1. 1-on-1 Consulting Sessions

• Cancellation at least 24 hours in advance: Clients are entitled to reschedule or cancel their scheduled consultation session at least 24 hours prior to the appointment time without any penalty, or request a full refund.

• Late Cancellation / No-Show: If a client fails to attend the session at the scheduled time without giving at least 24 hours prior notice, the fee is non-refundable, as the consulting slot and preparation time have been exclusively reserved.

2. Consulting Packages & Advanced Services

• Due to the analytical and customized nature of business consulting, which requires dedicated preparation and strategic research starting immediately upon order confirmation, fees for consulting packages are non-refundable once the work has commenced or the initial phase has been delivered.

3. Exceptional Refund Circumstances

• In the event of a billing error (e.g., duplicate charges), please contact us immediately, and a full refund will be processed back to the original payment method within 7–14 business days.

• If our team needs to cancel a session due to unforeseen circumstances, the client will be given the option to either reschedule or receive a full refund.

4. Contact Us

If you have any questions regarding our refund policy or need assistance with your booking, please reach out to us at: info@merioncrest.com